Who we are
RiteCare Pharmacy (#103 – 12837 88 Avenue, Surrey, BC V3W 3K2) is the data controller for information submitted through this website. Our privacy officer is Shiv Sharma, R.Ph.
What we collect
We collect only the information you choose to submit through our forms — for example: your name, date of birth, phone number, email, address, prescription numbers, current pharmacy, and the contents of any message you send us. We may collect anonymous, aggregated analytics about how the site is used (such as page views) — this data does not identify you.
Why we collect it
We use the information you submit solely to respond to your request and to provide pharmacy services — for example, to process a refill, transfer your prescriptions, enrol you in blister packaging, or answer a question. We do not sell or share your personal information with third parties for marketing purposes.
How long we keep it
Form submissions related to pharmacy services become part of your patient record and are retained according to the College of Pharmacists of British Columbia record-keeping requirements (currently a minimum of ten years from the last interaction, longer for some records). General enquiries are retained only for as long as needed to respond, and then deleted.
Who can see it
Only pharmacy staff who need the information to do their job. We may share information with your prescriber or another pharmacy when you have asked us to. We do not share information with advertisers or data brokers.
Your rights
Under PIPA, you have the right to request access to the personal information we hold about you, to ask us to correct it, and (in many cases) to ask us to delete it. To make a request, contact our privacy officer at ritecarepharmacy12837@gmail.com or call 778-565-5925.
Cookies
This site does not set tracking cookies. The embedded Google Maps frame on our Home and Contact pages may set its own cookies; please see Google's policies for details.
Changes
We may update this policy from time to time. The date below indicates when it was last revised.
Last updated: May 2026.